article – Co-Design in co-production processes


Anna Seravalli, Mette Agger Eriksen, Per-Anders Hillgren.

The public sector, increasingly acknowledging a need for change but strongly influenced by market logics, is experimenting with new forms of co-production of public services based on collaborations between public providers, citizens and societal actors. At the same time, Co-design researchers, are using approaches of infrastructuring and commoning to navigate questions of participation and collaboration in
By discussing the case of ReTuren, a co-produced service for waste handling and prevention, this article presents how infrastructuring and commoning can offer guidance to civil servants engaging in coproduction.
In the case, civil servants on an operational level and an ‘embedded’ co-design researcher worked side-by-side in the co-production of the service, jointly articulating and appropriating approaches of infrastructuring and commoning.
The case reveals that the joint appropriation and articulation of these co-design approaches can lead to the development of new ways of operating and perspectives in the public sector. However, it also highlights that this joint effort needs to involve people across organizational levels in order to minimize possible contextual and worldview breakdowns within public organizations.