Chile, Santiago, Public Innovation Lab UC

For Admission

Starts: 20 May, 2021
Duration :
Instructors: Chile, Santiago, Public Innovation Lab UC
Phone :
Email :

DESIS Lab: Public Innovation Lab UC
City: Santiago
Country: Chile
Coordinator: Cristóbal Tello,
Operational Manager: Mariana Fulgueiras,

(56) (2) 2354 5658
Linkedin: Laboratorio de Innovación
Instagram: @lip_uc
Twitter: Twitter @lip_uc

Hosting institution:
Pontificia Universidad Católica de Chile
Avenida Libertador Bernardo O’Higgins
440 Santiago Centro Región Metropolitana – Chile, (56) (2) 2354 5658


Background and objectives
The UC Public Innovation Lab (LIP) is an interdisciplinary initiative that, since 2013, works with others in order to solve complex public problems. Led by the Center for Public Policies and the School of Design of the Pontificia Universidad Católica de Chile, the LIP articulates the participation of UC academics, professionals and students in projects that use innovation to generate public value.

Combining public policy and design expertise, the LIP seeks to involve all relevant stakeholders in the design of public systems and services. The products, services, methodologies and knowledge developed by the Lab are made available to the public.

  • Primary research areas and activities 

Our main areas of interest for research and practice are public systems and service design. We also work and research extensively on how to pilot and scale initiatives in the public sector, how to generate, externalise and manage knowledge and are constantly exploring and imagining new ways of collaboration and dialogue.

Our work is based on three principles: in depth research, co-production and co creation. We believe in the power of rigorous and in depth qualitative and quantitative research, which enables collaborative processes based both on evidence and experience. We work under the premise that systems and services are co- produced and require active participation of all those involved in order to generate public value. We seek to co-create solutions facilitating deliberative collective processes that are feasible, applied and always open to change and improvement.

 List of projects and research

  • Training and Capacity Building System for Personnel of Chile’s Children Protection Services, (2020 – 2021), Commissioned by the New Futures Programme
  • Integral Design of the Network of Care Platform – NODO Project, (2020 – 2021), Commissioned by UNDP Chile (
  • We Have to Talk About Chile, (2020 – 2021), Commissioned by Pontificia Universidad Católica de Chile y Universidad de Chile (
  • Strategic Redesign of the Foundation for Innovation in Agriculture (FIA), (2019 – 2020), Commissioned by Foundation for Innovation in Agriculture (
  • Innova FOSIS: Development and implementation of a methodology for conducting Learning Pilots, (2019 – 2020), Commissioned by the Solidarity and Social Investment Fund – Ministry of Social Development and Family Chile (
  • Design and implementation of an information and support system for people on the waiting list in Chile ́s public health system (2018- 2021), Commissioned by the Inter-American Development Bank and the Ministry of Health Chile
  • Design of Management Model for local Children’s Offices, (2018-2019), UNICEF Chile and Undersecretariat for Children of the Ministry of Social Development and Family Chile (
  • Methodology design for the National Meeting of Chile ́s Rural Mayors years 2019 and 2020, (2019 – 2020), Commissioned by Office of Agrarian Studies and Policy, Ministry of Agriculture (
  • Indigenous Women Summit, (2019), Commissioned by Ministry of Social Development and Family, and the Ministry of Women
  • Title: RedActiva: Promoting the mobility of the elderly in the city (2016-2019),
  • Exploratory Study on the causes and possible solutions of fare evasion in Santiago’s public transport system, (2018), UNDP Chile – Ministry of Transport and Telecommunication
  • Design of a remote system for building and urbanization permits “DOM Online”, (2018), Commissioned by UNDP Chile – Ministry of Housing and Construction (
  • Proposal for New Urban Kiosks in the Municipality of Providencia, (2017), Commissioned by the Municipality of Providencia – Chile
  • Redesign of the National Fund for the Development of Culture and the Arts (FONDART), (2015-2016), Commissioned by the National Council of Culture and the Arts (


  • Cristobal Tello, Director
  • José Allard, Sub Director
  • Mariana Fulgueiras, Research Lead
  • Javiera Parra, Researcher
  • Sara Riveros, Researcher
  • Fernanda Torres, Researcher
  • Katherine Mollenhauer, Reseracher
  • Carola Zurob, Researcher
  • Sebastián Negrete, Reseracher
  • Paula Wuth, Researcher
  • Bernardita Figueroa, Researcher
  • Elisa Monckeberg, Journalist


Tello, C. y Fulgueiras, M. (2017) La Co-producción del Usuario en los Servicios Públicos, Documento de Trabajo, Laboratorio de Innovación Pública UC
Fulgueiras, M. y Tello, C. (2020) Gestionar la Incertidumbre: La innovación como herramienta para abordar problemas complejos, Laboratorio de Innovación Pública UC
Mollenhauer, K y Fulgueiras, M (2020) Aprendizajes para el trabajo colaborativo en entornos digitales, Laboratorio de Innovación Pública UC
Fulgueiras, M. y Tello, C. (2020) Managing Uncertainty: Innovation as a tool to address complex problems, Laboratorio de Innovación Pública UC